Privacy Policy

1. Introduction

Welcome to CK-Labs AI ("we," "us," "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information in relation to our automation services, website (ck-labs.com), and other business operations.

By using our services or visiting our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information in a few different ways, depending on your interaction with us.

a) Information You Provide to Us Directly:

• Contact Information: When you fill out our contact form, request a quote, or subscribe to our newsletter, you may provide us with your name, email address, phone number, and company name.
• Communication Data: We collect information when you communicate with us, including the content of your messages, emails, or phone calls.
• Client Account Information: When you become a client, we collect information necessary to provide our services and manage your account, which may include business details and billing information.

b) Information We Collect Automatically:

• Usage Data: When you visit our website, we automatically collect information about your device and your interaction with our site. This may include your IP address, browser type, operating system, pages viewed, referring URLs, and timestamps.
• Cookies and Tracking Technologies: We use cookies and similar technologies to operate and analyze our website, remember your preferences, and provide a personalized experience. You can control the use of cookies at the individual browser level.

c) Information We Process on Behalf of Our Clients (as a Data Processor):

When providing our automation services, we may process personal data on behalf of our clients. This can include data from your connected social media accounts, user interactions with chatbots, and data within applications you ask us to automate. In these cases, our client is the "Data Controller," and CK-Labs AI acts as the "Data Processor." We only process this data according to the client's instructions and our contractual agreement.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Our Services.
• To Communicate With You.
• To Improve Our Website and Services.
• For Security and Compliance with legal obligations, including Kenya's Data Protection Act.

4. How We Share Your Information

We do not sell your personal information. We may share your information only with service providers, as directed by our clients, for legal reasons, or in the case of a business transfer.

5. Data Security

We implement reasonable technical and administrative security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations.

7. Your Data Protection Rights

Depending on your location, you may have rights to access, rectify, erase, restrict, object to processing, and request data portability. To exercise any of these rights, please contact us.

8. International Data Transfers

Your information may be transferred to computers located outside of your jurisdiction. As we are based in Kenya, we will take all steps reasonably necessary to ensure that your data is treated securely.

9. Children's Privacy

Our services are not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from children.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."

11. Contact Us

If you have any questions about this Privacy Policy, please contact us by email at: cheruiyotterrific@gmail.com